Implementation of Internal Communication System †MyAssignmenthelp

Question: Discuss about the Implementation of Internal Communication System. Answer: Introduction: It is to inform you that even though we are getting a great response from our customers regarding our services, we have noticed some internal communication gap among the employees. Through our communication audit we have found that employees of Melbourne do not know much about employees of Sydney and Vice-Versa. This results in explaining the problem again when a customer called an operator from our company but different location. We are taking effective steps to implement companys employee chat room that is personally owned by our company and regular scheduling of meeting to discuss on the work progress along with effective training for improvising the communication process. We have worked a lot in promoting our brand to the target audience and now we decided to introduce some strategies to strengthen the interpersonal relation among employees.3. Problems The first problem that is identified is there is lack of knowledge in choosing appropriate way to communication tool while making the audience aware of the solution of their problem. According to a customers complaint, when he asked for demonstration of utilizing data pool, no pictorial representation has been used and the conversation was handles through telephone. Secondly, some smaller communication group has been noticed where not all employee are included and data of the group members are also outdated as a result, these employee, who left out the job designation also have the access to the companys chat between the existing employees. The last problem is that there is improper number of meeting in the floor. The result for the last months employee service shows that 53% of the employees say that the meeting is not properly conducted and the data are discussed more through e-mails rather than face-to-face conversation. In order to solve the problem for lack of knowledge of utilizing appropriate tool, training session has been planned. These training sessions will be paid sessions and employees have to attend each of the sessions. Situational assessments and on-job training will be the main purpose. The objectives are to implement the knowledge base in performing the job roles. A team among the existing employees will be selected for database management process. This database management will be incorporated with cloud technology in order to avoid any data redundancy. However, all employees will be provided the knowledge to handle the database. Companys personal chat space will also be formulated and all the employees of Data solutions will be present there irrespective of their branch location. The employees details are linked with the database that will allow us to omit employees from the chat space who are no longer associated with the company. The action plan for overcoming the ineffective inter-organizational meeting is to maintain a weekly roster for meeting so that all the team members can attend the meeting. Twice in a month a gathering will be conducted within office building in which team members of all the departments should be present. This meeting will be for enhancing the interpersonal relationship with others members. Skype meeting will also be incorporated for conducting meeting with the employees of other branch of same department. This will help you to know other employee better both in term of personal and professional grounds. Employee can share their experience and knowledge to accomplish organizational objectives. This memo is for highlighting the issues that Data Solution is facing within the workplace environment. It is highlighted that the company is getting the benefit that their employees are providing to them but it is expected to grow an effective relation among the employees for better organizational outcome. The paid training will help employee to get the motivation to attend the training sessions. Situational assessments will help you to identify the correct solution and mode of communication that you can use for conveying your message in an efficient way. Moreover, developing companys separate chat space will allow all the employees to connect together and the alignment of the database through cloud technology will help in maintaining the current and updated data of the employees. This approach will omit the problem of formulation of small groups and outdated data. Lastly, scheduling roaster for meeting will allow all the staffs to attend meeting and expressing their problem with others. The suggestions and ideas suggested from others can be considered and appreciated for better organizational outcome. Bibliography Bharadwaj, A., 2014. Planning internal communication profile for organizational effectiveness.IIM Kozhikode Society Management Review,3(2), pp.183-192. Castillo, D.J. and Perez, M.S., 2013. Integrated market-related internal communication: Development of the construct.International Journal of Market Research,55(4), pp.563-585. Hola, J. and Pikhart, M., 2014. The implementation of internal communication system as a way to company efficiency.E+ M Ekonomie a Management, (2), p.161. Men, L.R., 2014. Why leadership matters to internal communication: Linking transformational leadership, symmetrical communication, and employee outcomes.Journal of Public Relations Research,26(3), pp.256-279. Singh, A., 2013. Achieving sustainability through internal communication and soft skills.IUP Journal of Soft Skills,7(1), p.21. Young, A.M. and Hinesly, M.D., 2014. Social media use to enhance internal communication: Course design for business students.Business and Professional Communication Quarterly,77(4), pp.426-439.